At Fortis we are proud of the service we provide to our customers and continue to develop our proposition aligned to our customer's needs. Don’t just take our word for it! We receive a large number of compliments each month from our customers and partners thanking us for our service.
"I am writing to thank you for dealing with our claim so professional and sympathetically. We were bowled over when we found the bathroom flooded in the early hours of the morning. Our phone call to you was so reassuring as we were asked if we could remain in our home overnight. Our bathroom is now back to looking nice and the carpet matches exactly with the bedrooms, just as when they were all fitted together. We thank you for all you have done, especially helping us to cope with what was for us a frightening experience." Mrs Kennedy, Somerset
"May I take the opportunity to thank you for the prompt and efficient manner in which you handled my claim, and the helpfulness of your staff." Mr Jones, Cumbria
"I have never come across a more courteous, efficient, empathetic and understanding group of people in my life. They were wonderful. I wanted to take the time to write and make you aware of these outstanding employees, and to thank them from the bottom of my heart. Many, many thanks for a job well done." Mrs Farren, Londonderry
“May I take this opportunity to say how impressed and grateful I am for the way this claim has been dealt with. At every stage I have been treated with courtesy and friendly efficiency.”
Mr Stockbridge, Berkshire
“The prospect of making a claim was daunting to say the least. However the attention to my claim has restored my faith in human nature, particularly in light of all the flood claims you must have dealt with last year.”
Mr Redhead, Warwickshire
“I would like to thank you for the professional and courteous manner in which you have dealt with my claim. You have been helpful, patient and extremely pleasant during this whole experience. We have had to worry about nothing, except for getting back to normal! Sincere thanks for dealing with this so efficiently.”
Mrs Brown, Yorkshire
“I am especially grateful for the goodwill and generosity that you extended to me and my family in reimbursing us costs that were not strictly due to us according to the wording of the policy but which, under the trying circumstances of our disrupted holiday, Fortis clearly felt sufficiently sympathetic to make the payment.”
Mr Drax, London